Free warranty period of service commitment:
Electrical: free warranty for 1 year, life-long maintenance
Switch: free warranty for 1 year, lifetime maintenance
Entire the entity: free warranty for 1 year, life-long maintenance
Shelf life service time commitment: (telephone communication can not be resolved, the warranty period on-site service)
City: 5 hours to the scene
Suburb: 12 hours to the scene
Cross the city: 48 hours to the scene or must send commissioners.
Other provinces: 60 hours to the scene or must send commissioners
When signing the contract will be based on different products in the contract has a detailed warranty agreement, agreed in the contract
All our inspiration comes from the user, we in the machinery and equipment manufacturing and sales areas of every innovation are inseparable from the user valuable advice and advice, the user is our design, manufacture of the beacon,
A new impetus, the user is our best teacher, respect, care about our customers is our obligation, we will be hundreds of efforts to serve customers!
Zhejiang ? Casting Machinery Co., Ltd. after-sales service purposes - the user first, our after-sales service work throughout the design, manufacture, delivery, acceptance, installation, commissioning,
Warranty after the maintenance of the whole process!
one. Machine Manufacturing Service Commitment
After the signing of the contract, according to the customer to provide the finished product and the factory to provide the machine configuration parameters for the factory standard acceptance.
1. If the customer selected (mechanical equipment) we will arrange the production, regularly notify the customer production progress.
2. If the product parameters selected by the customer are non-standard products, we will redesign, manufacture and test according to the customer's parameters. Throughout the manufacturing process, customers can send technical staff to our manufacturing workers Plant supervision, inspection, inspection contract product manufacturing the whole process, to ensure that the product delivery and product quality.
3. In the production process if the customer made changes in mechanical equipment or add accessories, we are committed to actively cooperate with customers.
two. Delivery, acceptance of service commitments
1. 2 days before delivery to inform the customer, the proposed arrangements for customer acceptance of goods, lifting equipment, the best condition to determine a warehouse.
2. Goods to the scene we will send professionals to contact you need to be equipped with those needs,
3. Unloading must choose to stack the site, if it is open dumping, the product must be good rain, moisture, security measures.
4. Acceptance, please carefully check the number of goods to ensure that the product model, the number of contracted product models and the number of consistent, if omissions in a timely manner to take remedial measures, customer acceptance
Packing box information integrity and visual product appearance quality.
three. Installation, commissioning service commitment
1. We will arrange the technical staff within 24 hours of receipt of the customer installation notice.
2. Technical personnel in accordance with the site conditions to develop equipment installation sequence, installation precautions.
3. In the technical staff to the scene, the technical staff will be based on site conditions, to determine the commissioning program to guide customers to do the preparatory work before debugging; if the parameters and the specified value is different,
We are committed to finding out the reason for the fastest speed.
four. Service commitment during the warranty period
1. Service Specifications: We are committed to the use of the service staff to the scene, polite language, the attitude of kind, more to see, think about, less talk more work, if the sale of one of the following circumstances can complain:
2. suits and suits do not speak bad attitude can complain;
3. Speak objective reasons, talk about conditions, shirk responsibility can complain;
4. service is not standardized, rude attitude, and even disputes with customers can complain; complaints Tel:
13706889719 Once checked the above services are not standardized after-sales staff we will be dealt with seriously until the user recognized.
Fives. Commitment to quality processing
Sale staff to the scene in time to determine the quality of the reasons, quickly give the solution to the problem, can be dealt with in a timely manner, can not be dealt with in a timely manner by the customer agree to take everything
Can be implemented to ensure that the equipment is running. If you need to replace the spare parts or equipment, we are committed to unconditional replacement, all the spare parts during the warranty period are free.
six. Service commitment after the warranty period
1. Free training: user operators can go to the factory to participate in maintenance, maintenance training.
2. Regular return visit: We will provide users with life-long tracking service.
3. Vulnerable Parts Supply: After the warranty period, spare parts only charge the cost, and long-term to the most favorable price to provide accessories
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